General terms and conditions

Last updated: [4 Juni, 2026] 

This Terms of Service document outlines the conditions under which Santa Rosa provides access to its website and services.

Overview 
This website is operated by Santa Rosa. Throughout the site, the terms "we," 
"us," and "our" refer to Santa Rosa. Santa Rosa offers this website, 
including all information, tools, and services available from this site to you, the user, 
conditioned upon your acceptance of all terms, conditions, policies, and notices 
stated here.  

By visiting our site and/or purchasing something from us, you engage in our 
"Service" and agree to be bound by these Terms of Service, including those 
additional terms and policies referenced herein or available by hyperlink. These 
Terms apply to all users of the site, including browsers, vendors, customers, and 
contributors of content.  

Please read these Terms carefully before using our website. By accessing or using 
any part of the site, you agree to be bound by these Terms. If you do not agree, you 
may not access the website or use any services.

1. Online Store Terms 
By agreeing to these Terms, you confirm that you are at least the age of majority in 
your country of residence or have consent from a parent or guardian. You may not 
use our products for any illegal purpose or violate any laws in your jurisdiction. Any 
breach of these Terms will result in immediate termination of your services. 

2. General Conditions 
We reserve the right to refuse service to anyone for any reason at any time. Your 
content (excluding credit card data) may be transferred unencrypted over networks. 
Credit card information is always encrypted during transfer.

3. Accuracy, Completeness, and Timeliness of Information 
We are not responsible if information on this site is inaccurate, incomplete, or 
outdated. The material is provided for general information only and should not be 
solely relied upon.

4. Modifications to the Service and Prices 
Prices for products are subject to change without notice. We reserve the right to 
modify or discontinue the Service at any time without notice.

5. Products or Services 
Certain products or services may be available exclusively online. These products 
may have limited quantities and are subject to return or exchange only according to 
our Return Policy.

6. Accuracy of Billing and Account Information 
We reserve the right to refuse or cancel any order. You agree to provide accurate 
and up-to-date purchase and account information for all transactions.

7. Optional Tools 
We may provide access to third-party tools "as is" without warranties. Your use of 
optional tools is entirely at your own risk.

8. Third-Party Links 
Third-party links on this site may direct you to websites not affiliated with us. We are 
not responsible for the content or accuracy of third-party materials or websites.

9. User Comments and Submissions 
By submitting feedback, comments, or ideas, you grant us permission to use and 
distribute them without restriction. You agree not to submit unlawful, defamatory, or 
harmful material.

10. Personal Information 
Your submission of personal information is governed by our Privacy Policy.

11. Errors, Inaccuracies, and Omissions 
We reserve the right to correct any errors or omissions and to change or update 
information at any time without prior notice.

12. Prohibited Uses 
You are prohibited from using the site or its content for unlawful purposes, to violate 
rights, distribute malware, or engage in any prohibited activities described herein.

13. Disclaimer of Warranties; Limitation of Liability 
We do not guarantee uninterrupted or error-free service and shall not be held liable 
for any damages resulting from your use of our website or services.

14. Indemnification 
You agree to indemnify and hold harmless Santa Rosa and its affiliates from 
any claims arising from your use of the website or breach of these Terms.

15. Severability 
If any provision of these Terms is deemed unlawful or unenforceable, the remaining 
provisions shall remain valid and enforceable.

16. Termination 
These Terms remain effective unless terminated by either party. We may terminate 
access immediately if you breach these Terms.

17. Entire Agreement 
These Terms, along with our other posted policies, constitute the entire agreement 
between you and Santa Rosa. 

18. Governing Law 
These Terms shall be governed by and construed in accordance with the laws of 
The Netherlands

19. Changes to Terms of Service 
You can review the most current version of these Terms at any time on this page. We 
reserve the right to modify these Terms by posting updates to our website.

20. Contact Information 
Store name: BySantaRosa
Address: Uitingstraat 26a, Kerkdriel, 5331 EJ, The Netherlands 
Company Registration Number (KVK): [Company Number] 
VAT Number: [VAT Number] 
Email: support@bysantarosa.com
Phone: [Phone number)
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (GMT+1)
Response Time: We aim to reply within 24 hours.

How can we assist you today?

Whether you’re tracking an order, exploring products, or need return information - our team is here for you.