Frequently Asked Questions
How much does shipping cost?
Shipping costs vary depending on your location and selected shipping method. Within the EU, we offer free standard shipping. For more details, please see our Shipping Policy.
How long will it take to get my orders?
We are currently experiencing a very high order volume, all orders will be dispatched within 24-48 hours, and shipping will take around 6-10 business days depending on your location.
Delivery details will be provided during checkout & in your confirmation email.
What are the return rules?
You can return a product for any reason within 30-days guaranteed. No questions asked.
We charge a return and handling fee
The customer only can send the product back in original status with labels.
How can I contact customer service?
You can reach our customer service team by sending an email to support@bysantarosa.com or by using the chat function located at the bottom right corner of every page on our website.
How can I track my order?
Once your order has been shipped, you will receive atracking number via email. You can use this number to track your order status on our website or directly on the carrier’s tracking page.